Delivery & Packaging Info
Shipping & Handling
Free Worldwide Shipping on select items — fully insured and tracked.
All orders are shipped within 3 working days of receiving cleared payment. You’ll receive a notification with tracking information as soon as your item is dispatched.
Carriers
We use Royal Mail, Parcelforce, UPS, or FedEx, depending on the size and weight of your item. For large freight shipments, we work with independent courier companies that operate blanket delivery services. All shipping costs are included in the product price unless otherwise stated.
Payment
For credit card payments, we can only ship to the billing address of that card. Some card providers allow extra addresses to be added for shipping to a third-party or business address—check with your card issuer if needed.
Insurance & Damage
All shipments are fully insured until received or signed for. Please inspect your order immediately upon arrival.
If your item is damaged during shipping:
- Notify us immediately
- Provide photographs of the packaging and the damaged item
We will manage the claim process with the shipping company on your behalf.
Packaging
Our team has over 25 years of combined experience in packing delicate and valuable items for international delivery. All orders are packed in-house using robust materials, including double-lined cardboard tubes and boxes, bubble wrap, and biodegradable foam chips.
Duties & Import Taxes
Overseas buyers are responsible for import taxes, customs duties, return shipping and regulations in their destination country.
For any questions or additional information, please contact us.